Reference

Privacy Policy: What We Keep and Why

One account, one clear record: this Privacy Policy tells you exactly what x999com stores when you fund your wallet through bKash, Nagad or Rocket, sign in from your phone, or open a game like Baccarat NightRush or Crash Dice Roller.

bKash, Nagad, Rocket recordsCookie choices you controlLogin and device logsAsk for a copy of your file
x999com Privacy Policy: What We Keep and Why
DATA HELP DESK

Reaching the Team Behind This Policy

Questions about your data go to a real channel, not a dead form. Use live chat from inside your account wallet, email our privacy desk, or raise it with account help and we will route it to the person who handles policy requests. Keep your ticket ID — it is how we track a request from the day it lands to the day you get an answer. If it's about a bKash or Nagad deposit, quote the transaction reference from that wallet's message; it saves a round trip.

Live chat from your wallet Open the chat panel while signed in and say it's a data request. We already see your account context, so you won't repeat your mobile number or last bKash reference.
Privacy email desk Prefer writing it out? Email our desk with your account mobile number and what you want changed, copied or deleted, and we'll log it against your file.
Account help first For login trouble, an OTP that never arrives or a wallet verification stuck mid-way, account help picks up first and passes anything policy-related to the desk that handles it.
HANDLING YOUR FILE

Cookies, Sign-In Records and Retention

Data handling is boring by design, and that's the point. Login sessions run over an encrypted connection, wallet references sit against your account rather than on your phone, and access to your file stays with a small team who need it to settle payments or answer you. Cookies do the housekeeping — keeping you signed in, remembering your language choice, holding the payment pick you made from bKash, Nagad or Rocket. Clear or block them in your browser whenever you want; the cashier page will simply ask you to sign in again.

Cookies you can switch off

Session cookies keep you signed in and remember whether you arrived through bKash or Nagad. Clear them in your browser settings whenever you like — you'll just sign in again next visit.

Sign-in security on your side

Your password, your PIN and the code sent to your mobile number stay yours. We never ask for a wallet PIN in chat, and no genuine message from us will request one.

Retention tied to local rules

Deposit and withdrawal records stay on file for as long as local financial rules require. Ask us to remove what we're allowed to remove and we'll confirm in writing what went and what stayed.

Corrections and change requests

Wrong mobile number or an old address sitting on your profile? Send the correction through live chat or email; we'll update the account and log the change against your file.

Questions About Your Data, Answered

These are the six things you ask us most, answered the way we'd answer them on chat. Nothing here adds a new rule to the policy above — it just spells it out in shorter sentences, with the payment and login steps you already know. If your case doesn't fit any of them, message us and we'll put the answer in writing against your ticket.

Your account mobile number, the amount, the transaction reference the wallet returns and the time it cleared. Your bKash PIN never reaches us — the wallet app handles that step on its own.

Yes. Send the request from live chat while signed in or email the privacy desk, and we'll compile your account, payment and sign-in records and hand them over in a readable file.

Only where we have to — payment providers completing a transfer, and authorities where local law requires it. We don't sell account data or pass it to ad networks for tracking.

Payment records stay for the period local financial rules set, then get removed. Sign-in and device logs are kept shorter, because we only need them to spot unusual access to your account.

We close the profile and stop using it, but records tied to completed payments remain until their retention period ends. Ask us and we'll confirm in writing exactly what stays.

Signing in and keeping your wallet session alive needs them. You can block the rest in your browser, though parts of the cashier and game lobby may then ask you to log in again.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.