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Terms Conditions for Your x999com Account

Your account, your wallet and every bKash, Nagad or Rocket transfer move under one set of terms, and we have kept them short enough to finish in one sitting.

Account rules in plain EnglishWallet and payment scopeEligibility by local lawSupport contact inside

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ACCOUNT AND DATA RULES

How We Hold Your Data and Protect Access

Terms mean little if nobody enforces them, so here is the operational half. Your registration details, wallet numbers and transaction history sit in our account system, opened only by staff handling your ticket. Login runs on an OTP sent to your registered mobile number, and that code is the one thing we will never ask you for over chat. Ask us to correct a stored detail and we confirm the change in writing. Ask us to close the account and we keep whatever payment and betting records local rules require, then remove the remainder.

Data we hold

Your name, mobile number, wallet ID and the history of transfers through bKash, Nagad or Rocket form the core record. We keep it to run your account and answer payment queries, nothing wider.

Cookies on this site

Small cookies keep your session open and remember your region and language choice between pages. Clear them in your browser settings any time, though you will need to sign in again afterwards.

Access and OTP

Every login needs a one-time code sent to your registered number. If a code arrives when you did not try to sign in, change your password and tell support the same day.

Retention and changes

Betting and payment records stay for as long as local rules require. To correct a stored detail or request closure, write from your registered email and we confirm the outcome in writing.

Jurisdiction, Wallets and What the Terms Cover

x999com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

One account, one set of terms. When you register with us you accept the version of these Terms & Conditions live on that day, and that version stays attached to your account until we publish a change and tell you about it. We keep the scope

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narrow on purpose: your registration details, your deposits through bKash, Nagad or Rocket, the way wagers are accepted and settled, and the process we follow when you ask to withdraw. Nothing here overrides the law where you live. Whether you may hold an account at all,
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which games are open to you and which payment rails we can accept all depend on your local law and eligible regions, and that is settled market by market rather than by anything written on this page. Where a national rule conflicts with a line in
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our terms, your local law wins and we restrict or close the account instead of bending the rule. On the practical side, a deposit counts only once the wallet confirmation reaches our ledger, not the moment you tap send. A wager stands when our system accepts
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it, so a cricket fixture suspended mid-match rejects your stake rather than holding it. Withdrawals return to the wallet or bank account you funded from unless we agree otherwise in writing. We can update these terms when a payment rail changes, when a regulator moves, or
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when account checks need tightening. Material changes reach you by SMS or email before they take effect, and you may close your account if the new wording does not suit you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

WHERE TO REACH US

Getting a Terms Question Answered

A terms question usually needs a person, not a search box. Message our Bangladesh support desk from the chat panel inside your account wallet and quote your registered mobile number, because that is the quickest way for us to pull your record and answer against the exact terms version on your file. For anything involving documents, email works better. Tickets are answered in the order they arrive, and if your question touches money already sent through bKash, Nagad or Rocket, have the transaction ID ready before you write.

Team online

In-account chat

Open the chat panel from your account wallet, paste your registered mobile number and describe the clause you are asking about. Attach a screenshot when the issue sits on a deposit.

Email for documents

Send ID pages or wallet statements to the support address listed inside your account. Written replies give you a dated record you can keep if a terms dispute ever needs escalation.

Payment queries

For bKash, Nagad or Rocket transfers, have the transaction ID and the amount ready before you contact us. It cuts the back-and-forth and lets support trace the entry in one pass.

What You Ask Us About the Terms

These are the points that come up most in chat. Read the answers here first, then write to support if your own case sits outside them and we will pull your account record before replying.

Yes, when a payment rail or a local rule shifts. We publish the new version on this page and message you by SMS or email before a material change takes effect.

The one live on the day you registered, until we publish a change and notify you. Each version stays dated in our records, so support can quote the wording that applied to a past transaction.

You can. Withdraw any balance first, then ask support in writing to close the account. We settle what is owed and stop further activity, and the retention rules still apply afterwards.

A transfer counts only when the confirmation reaches our ledger. Send support the bKash transaction ID and amount, and we trace the entry with the wallet before crediting or reversing it.

No. Access depends on your local law and eligible regions, and we restrict accounts that sit outside them. Check the rules where you live before sending money through Nagad, Rocket or bKash.

Write from your registered email or open a chat ticket and describe the field that is wrong. We correct it after a short check, then confirm the update in writing for your record.

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